FAQ

Shipping

We're a new brand working directly with our production partners, so please allow [X–Y business days] for your order to arrive — a little longer for international orders. We'd rather tell you the honest timeline than promise fast delivery we can't back up.

Returns

Not the right fit? You can return your order within [X] days of delivery. [Add exact return process / contact email here.]

UV protection

Every Nero frame provides 100% UV protection, tested to standard eyewear safety requirements.

Order tracking

Once your order ships, you'll receive a tracking link by email. [Confirm exact process with fulfillment partner.]